312002 Manual Practical No 12: Complaint and Enquiry Letter Answer

Practical Significance

Complaint and inquiry letters play integral roles in organizational communication, serving diverse purposes. Complaint letters serve as avenues for customers to express dissatisfaction, enabling organizations to address specific issues and enhance their products, services, or processes.

Conversely, inquiry letters are utilized to gather necessary information about a product or service before making a purchase from another company or service provider. Prompt and effective handling of both complaints and inquiries demonstrates the organization's commitment to addressing customer concerns and improving customer satisfaction. Furthermore, understanding and addressing customer complaints can provide valuable insights for service enhancements and contribute to business growth.

Therefore, proficiently drafting complaint and inquiry letters is a crucial skill for engineers, as it contributes to fostering a positive reputation for the organization and maintaining strong customer relationships.

Procedure

1. Log in to your account.

2. Refer to standard formats and ways of writing complaint and inquiry letters available online or in print resources.

3. Discuss the same with your peers and facilitator.

4. Draft a letter based on the topic suggested.

5. Finalize the content and format in consultation with the facilitator.

6. Print the complaint letter.

7. Submit the final assignment.

Practical related questions

1. Draft a complaint letter based on any corporate/business situation. (Paste the print)

Answer:

Complaint Letter Regarding Faulty Dishwasher

Name: John Smith

Address: 123 Main Street, Anytown, CA 12345

Phone Number:

Email Address:

Date: March 1, 2024

Xyz Customer Service

100 Elm Street, Anytown, CA 12345

Subject: Complaint Regarding Faulty Dishwasher (Model Number: DW-123, Serial Number: ABC12345)

Dear XYZ Comapny Customer Service,

I am writing to inform you of my dissatisfaction with a recent purchase I made from your company. I bought a KitchenAid dishwasher (model number: DW-123, serial number: ABC12345) from your Anytown store on February 10, 2024, and it has been malfunctioning since its installation on February 12, 2024.

The issue specific to the dishwasher is its failure to drain properly, resulting in dishes being left in water after the cycle is complete. Despite my attempts to troubleshoot by inspecting the drain hose and filter for blockages, the problem continues.

I am extremely dissatisfied with this purchase, especially given the $800 I spent on the dishwasher. A working dishwasher is crucial for my home, and I am now inconvenienced by having to hand wash dishes until the problem is fixed.

I kindly request that you send a repair technician to my home to diagnose and fix the issue at your earliest convenience.

I have attached a copy of my receipt for your reference. I look forward to your prompt response and a satisfactory resolution to this matter.

Thank you for your time and attention to this complaint.

Sincerely,

Signature

John Smith

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